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Queuing theory info

The basic model of queueing theory

Explains the basic terms used to describe simple queueing models

Design of queuing systems

Depending on how queues and service counters are set up, different parameters may result for the same service performance.

Queue systems with control

By cleverly assigning customers to queues, the parameters of a system can be improved while keeping all other parameters identical.

Why do people so often end up in the wrong queue?